NMB emails suddenly going into spam

[Matsunoki]

Brian, my NMB notification emails  are suddenly all going into spam folder. I use mostly iPad and it’s been fine until today. I’ve changed nothing. 

Any ideas? (Don’t get too technical🙂)

Thanks

Colin

[Ray Singer]

Depending on your email provider this is usually an easy fix (go to the email and select "not spam'). 

[Matsunoki]

24 minutes ago, Ray Singer said:

go to the email and select "not spam'). 

Ray, thanks. I’m being thick here but on iPad (or iPhone) I cannot see where I can select “not spam”.

NMB is in my contacts and I haven’t changed anything.

Any further guidance appreciated.

 

[Brian]

Can only be your service provider or mail handler. Try this:
https://www.iphoneli...ders-mail-app-iphone
or
https://reiv.zendesk...ist-an-email-address
or
https://www.workstar...-my-safe-sender-list

[Matsunoki]

@Brian@Ray Singer

Thanks fellas. The problems seems to have been with my email provider and amazingly I seem to have solved it.