Geraint, I would have really liked to have given him the benefit of the doubt. But I emailed him several times and all were ignored. It was only after waiting a month when I finally raised a Paypal claim for the full amount of £67 that he replied for the first time in the claim page, quoting problems with his emails. He even said he'd previously sent the entire order.... which I never received, and if it was indeed sent, why wasn't it sent signed for or tracked? After I raised the Paypal claim, he decided to send me £10 worth of my order items but strangely not the rest. I never heard from him again. The £10 worth of items were not sent tracked or signed for. Paypal decided the claim in my favour. There really didn't seem to be much concern on his part about letting me down.